Mass Adoption of AI in Financial Services Expected Within Two Years

FinTech & The Digital Economy: Leveraging Key Enabling Technologies Including AI, Blockchain & WealthTech

A significant number of executives from 151 financial institutions in 33 countries say that within the next two years they expect to become mass adopters of AI.

A significant number of executives from 151 financial institutions in 33 countries say that within the next two years they expect to become mass adopters of AI and expect AI to become an essential business driver across the financial industry. This information was collected as part of a survey on AI in Financial Services conducted by the World Economic Forum in collaboration with the Cambridge Centre for Alternative Finance at the University of Cambridge Judge Business School and supported by EY and Invesco. The objective of the study was to understand the opportunities and challenges that will result from mass adoption of AI in Financial Services. The research was published in a 127-page report entitled Transforming Paradigms A Global AI in Financial Services Survey.

Highlights from the Survey

Insights from the Survey

My comments about the Survey

The report addressed the widening technological gap between high and low spenders as high spenders increase funding for AI R&D. Researchers speculated that AI supremacy might be determined between high-spenders vs. low-spenders rather than incumbents vs. disruptors. That may prove to be true, but consider that in the last 10 years investment in the FinTech industry exceeded $350 billion dollars. During the same period, a similar amount of funding was invested in other industries such as AI, healthcare, and aerospace. There have been a number of important breakthroughs in these other areas but not in FinTech. So far, the money invested in FinTech has not yielded significant results compared to other domains. FinTech received more investment but accomplished less with it.

Long term AI supremacy in financial services is likely to result from a combination of factors including funding, technical prowess, domain expertise, and AI friendly senior management driving AI strategy. The companies most likely to achieve AI supremacy will be the ones capable of attracting interdisciplinary teams with deep experience in both AI and financial services who can design, build, and implement AI-powered novel FinTech solutions. Companies with AI-friendly executives will demonstrate how the effective use of AI can increase company valuation and their presence could be an indication that a company is more likely to succeed.

Development teams with experience using AI will understand AI’s potential and its limitations. Teams with domain specific knowledge in financial services will understand the real-world processes that they are modeling and thus will develop superior products. Companies that achieve AI leadership in FinTech will be the ones that assemble experienced teams with deep expertise in both AI and financial services.


In the near future, FinTech, AI, and data-driven technologies will converge into a single advanced technology. Next-generation financial companies will use engineering methods with integrated systems to treat business, finance, and technology as a single unit with complementary parts. The resulting FinTech 2.0 will offer unprecedented potential for growth and disruption.

In the HealthTech space, the application of data science and AI has already enabled P4 Medicine (personalized, predictive, precision, participatory). The integration of data science, AI, and FinTech will result in P4 FinTech (personalized, predictive, precision, participatory). AI will enable personalized financial products optimized for individuals. Several cycles of feedback between the user and the AI system will deliver products specifically tuned to each individual. This level of AI enabled personalization is already standard in progressive medical clinics and soon will be incorporated in progressive FinTech companies. Companies using AI enabled FinTech 2.0 will surpass financial institutions using outdated technologies.

Optimized Banks

Banks have never focused on developing financial products and services optimized for people over 60. The AI-enabled Longevity Economy presents an opportunity for the financial industry to optimize banks for people over 60. With FinTech 2.0, financial institutions will be able to serve this untapped multi trillion dollar market comprised of 1 billion people over 60 who make up the wealthiest part of the financial system. The global spending power of this demographic is $15 trillion per year, and is expected to grow to $27 trillion by 2026.

The complete report is available here: Transforming Paradigms A Global AI in Financial Services Survey.

This article was published in Forbes on February 20, 2020.

This article was written by Margaretta Colangelo. Margaretta is Co-founder & CEO of Jthereum an enterprise Blockchain company that makes it possible for Java developers to write smart contracts in Java and interact with existing contracts without having to learn Solidity.

Originally published at